FAQ - GlamLegs Tights
FAQ - GlamLegs Tights
1. What materials are used to make GlamLegs tights? Our tights are made from high quality materials, carefully selected to provide our customers with the best comfort and durability. In particular, we use soft and durable fibers to ensure a second-skin feeling throughout the day.
2. Are GlamLegs tights available in different sizes? Yes, absolutely! GlamLegs tights are currently available in a range of sizes from S to L. However, I am pleased to inform you that we have plans to expand our size range soon, to better meet the needs of our customers. Stay tuned for new sizes available soon!
3. How do I choose the right size of GlamLegs tights? To find your ideal tights size, we recommend that you consult our size guide available on our website. This guide will help you determine which size is right for you based on your measurements.
4. Are GlamLegs tights resistant to tears and wear? Yes, our tights are designed to be tear and wear resistant, to give you exceptional durability. With our high-quality materials and manufacturing expertise, you can be sure that your GlamLegs tights will remain in perfect condition even after many washes. However, it is important to note that thin tights remain delicate and it is advisable to handle with care to prolong their life.
5. Are GlamLegs tights eco-friendly? At GlamLegs, we care about the environment and strive to reduce our ecological impact. That's why we use sustainable production practices and environmentally friendly materials wherever possible.
6. How can I care for my GlamLegs tights to extend their life? To extend the life of your GlamLegs tights, we recommend hand or machine wash them in cold water and lay flat to dry. Avoid ironing or dry cleaning as this may damage the fibers.
7. Do you offer fast delivery options for GlamLegs tights? Yes, we offer different delivery options to suit your needs. You can choose standard delivery or opt for express delivery if you need your tights faster.
8. Are GlamLegs tights available in colors other than sheer black? For now, our tights are available in sheer black, but rest assured that new colors and collections are in the works and arriving soon! In addition to transparent black, we will offer a selection of colors and finishes to meet your style preferences. Whether you're looking for opaque tights or patterned tights, we'll have what you need to complete your wardrobe.
9. DO YOU ALSO SHIP OVERSEAS? Absolutely, we ship worldwide with PACKAGE TRACKING.
10. HOW MUCH DO THE DELIVERY COSTS? Delivery costs are FREE for all Metropolitan France orders.
For other countries, costs vary depending on the destination.
11. WHAT ARE THE PREPARATION AND SHIPPING TIMES? Orders are shipped within 48 hours.
12. HOW CAN I CHECK THE STATUS OF MY ORDER?
After an order has been placed, it is sent as quickly as possible to one of our shipping centers, from where your item will be shipped.
We will send you a confirmation email as soon as your package is shipped. You can then check the progress of the delivery on our website in the “Track my order” tab using your email address and your order number.
13. HOW TO PLACE AN ORDER?
Simply choose your items and click the "ADD TO BASKET" button, start again for each item, then go to your shopping cart and follow the steps to complete your order until payment. We will prepare it and send you an order confirmation email.
14. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard credit cards as well as payments via Paypal. Checks and transfers are not accepted.
15. IS PAYMENT SECURE?
Absolutely, our store is completely secure and we have an SSL encryption system to protect your personal and confidential data. We used the secure payment systems of Stripe and Paypal.
16. I STILL HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?
Have you received shipping confirmation for your order? If your order has been shipped more than 5 weeks ago, contact us with your order number, we will launch an investigation and get back to you within 48 hours.
17. I ORDERED SEVERAL ITEMS AND I ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?
Yes, it's totally normal. To minimize your wait, we ship all items separately once they are ready to ship. The rest of your order should arrive in the next few days.
18. I RECEIVED A DAMAGED/DEFECTIVE ITEM, WHAT SHOULD I DO?
We are sorry, unfortunately this can happen. Please contact us, explaining the problem and attaching a photo as proof, we will do our best to find a solution.
19. I AM NOT SATISFIED WITH MY ORDER, CAN I GET A REFUND?
Absolutely, you have 14 days from the date of receipt of your order to return any product that does not give you complete satisfaction.
You must print the withdrawal form, send it to us by email and return your items to the address indicated (a returns number will be communicated to you before return).
Returns are made exclusively by post to our address and return costs are free. Upon receipt your order will be fully refunded.
Please note that for hygiene reasons, some products cannot be returned after opening. To find out more, we invite you to consult the Returns page.
20. IN WHICH CASES CANNOT BE REFUNDED?
- If the product has been used and is therefore not resalable as is.
- If the shipment has not arrived at its destination due to an error in the delivery address indicated when ordering.
- If the returns process has not been respected.
To find out more, we invite you to consult the return page.
For any further questions or concerns, please do not hesitate to contact us. Our team is here to help and guide you in choosing the perfect GlamLegs tights for you!
